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A View Through the Bars

A View Through the Bars: With former Times editor Bill Keller ’70 on board, the Marshall Project is shining a light into the dark corners of America’s criminal justice system.

Photo illustration of prison bars with headlines from the Marshall Project websiteIT’S A CHILLY MARCH morning in Manhattan—the kind of grey, slushy Wednesday that can make even the most optimistic New Yorker wonder if winter will ever end. But for Bill Keller ’70, it might as well be spring.

The previous weekend, Keller’s former employer, The New York Times, ran a 7,500-word article about the brutal beating in 2011 of an inmate by guards at the Attica Correctional Facility in upstate New York. Three of the guards were scheduled to stand trial on Monday for multiple felonies, including first-degree gang assault. All had rejected plea bargains.

The story was reported by investigative journalist Tom Robbins for The Marshall Project, the nonprofit digital news outlet dedicated to criminal justice issues that Keller has edited since it launched in November of last year; and it was posted to the Times and Marshall Project websites before appearing on the front page of the newspaper’s Sunday print edition, complete with striking photos by Times photographers Chang Lee and Damon Winter. (Keller, who has been a trustee of the College since 2000, says he spent “a lot of time” dashing in and out of a board meeting in Claremont the previous Friday, shepherding the piece through publication.) On Tuesday, Robbins and Times reporter Lauren D’Avolio filed another story: all three guards had suddenly accepted a deal from prosecutors, pleading guilty to a single misdemeanor and quitting their jobs in order to avoid jail time.

From a purely journalistic perspective, the two articles packed quite a wallop, reverberating across the Internet and stimulating commentary in a variety of other media. And it’s not inconceivable that the first, lengthy story helped create the environment that made the second, shorter one come to pass; maybe, Keller mused in his Midtown office, a series of masks representing former Russian leaders gazing down at him from the wall, the guards decided to accept a plea deal because the weekend feature made it clear that prosecutors had a strong case against them.

Who's on Death Row? Five charts comparing America's death row inmates to the larger U.S. population.

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The Marshall Project was founded by Neil Barsky, a former Wall Street Journal reporter, documentary filmmaker, and hedge-fund manager whose interest in criminal justice was piqued a couple of years ago by two books: Michelle Alexander’s The New Jim Crow, which examines the mass incarceration of African Americans; and Gilbert King’s Devil in the Grove, about Thurgood Marshall’s defense of four young black men who were falsely accused in 1949 of raping a white woman. (The Marshall Project was named for the late Supreme Court justice.) Barsky was raised in a politically active household—both parents were involved in the civil rights movement—and he retains a belief in the power of journalism to effect social change. He also feels that the American public has become inured to the fact that the nation’s criminal justice system is, as he says, “scandalously messed up.” So he decided to use digital journalism to lend the subject of criminal justice reform the urgency it deserves. “The status quo is not defensible,” Barsky says. “The country needs to see this issue like the house is on fire.”

Barsky didn’t know Keller personally, but in June 2014, he shot him an email to see if he might be interested in signing on as editor-in-chief. The two met for breakfast; Keller agreed; and then, as Barsky puts it, “all hell broke loose.”

“Bill’s hiring put us on the map right away with funders and with other reporters and editors who wanted to work with us,” Barsky says. It also stirred up a great deal of media attention, with articles about Keller, Barsky and The Marshall Project appearing long before the site actually launched.

This should come as no surprise. Keller is one of the most familiar and respected figures in American print journalism: Over the course of his 30 years at the Times, he won a Pulitzer for his coverage of the fall of the Soviet Union; served as bureau chief in South Africa during the end of apartheid; held the position of executive editor for eight years; and ended his run at the paper as a columnist. His decision to move to a nonprofit digital enterprise evoked comparisons with Paul Steiger, who left his job as managing editor of the Wall Street Journal to found ProPublica, now the largest and best-known nonprofit digital newsroom in the country; and it generated a commensurate amount of buzz.

For Keller, running an editorial staff of 20 after several years of solitary column writing represented a welcome return to what he calls the “adrenaline and collegiality” of chasing news. Just as importantly, it meant working in an area where there was a real opportunity to effect change—there is broad bipartisan support for criminal justice reform these days—and to practice accountability journalism, probing public institutions to see if they are fulfilling their responsibilities. This, he adds, is distinct from advocacy: The Marshall Project does not promote specific legislative reforms, nor does it take a moral stand on issues like drug policy or capital punishment. (He does admit, however, that walking the line between advocacy and accountability can sometimes be uncomfortable, and says that he must occasionally keep his staff from crossing it; but as Supreme Court Justice Potter Stewart once memorably said of pornography, Keller claims to know advocacy when he sees it.)

Photo of Bill Keller ’70 at the New York office of the Marshall Project

Bill Keller ’70 at the New York office of the Marshall Project

There was also, Keller says, a certain appeal to building an organization from scratch, without the ample safety net afforded by The New York Times, and in managing a relatively small operation. “I can talk to pretty much everyone on my staff if I want to, which is nice,” Keller says—and presumably quite different from the Times, where he edited a staff of 1,250.

In fact, Keller had just come from The Marshall Project’s weekly editorial meeting. A clutch of reporters and editors crowded into Barsky’s office in his absence, some sitting on the floor, others taking up positions on top of a low-slung filing cabinet. Keller presided with genial authority, asking questions, soliciting opinions, and sifting the criminal justice news of the day for potential stories.

That news, as anyone with eyes to see or ears to hear can attest, has been coming thick and fast of late. The Marshall Project was conceived before Eric Garner died while being subdued by police officers in New York City; before Michael Brown and Walter Scott were fatally shot by police officers in Ferguson, Mo., and North Charleston, S.C.; and before Freddie Gray died of injuries sustained while in police custody in Baltimore. And it came into being as those and similar events sparked what has been described as the most significant American civil rights movement of the 21st century, inspiring a concomitant deluge of stories about crime, punishment and America’s failure to manage either one particularly well.

But criminal justice has always represented an unusually rich vein of material for investigative journalists, and that, too, appealed to Keller. The sheer scope of the topic was evident at the Wednesday meeting: Andrew Cohen, who edits “Opening Statement,” the site’s morning e-newsletter, talked about the release of a report by the President’s Task Force on 21st Century Policing; news editor Raha Naddaf described a possible collaboration with a highly regarded print magazine on deteriorating conditions at New York City’s Rikers Island jail complex; and Keller brought up the case of the Kettles Fall Five, a group of medical marijuana growers in Washington State who face federal drug charges. There was talk of immigration law, of data-driven reporting, and of recent revelations regarding just what kinds of information federal prosecutors are obliged to share with defense attorneys.

Several of those stories would make their way onto the site over the next month or so, as would a dizzying array of others. Indeed, in a single week in late April, The Marshall Project ran pieces that dissected the career of Baltimore police commissioner Anthony Batts; examined the treatment of transgender inmates and investigated standards of care for diabetic ones; considered the miserable record of the FBI’s forensics labs and the long-term efficacy of reforms imposed on local police forces by the Department of Justice; and invited readers to take a quiz to find out which are killed more humanely: pets or prisoners. (Answer: pets.) “For a niche subject, this is a very big niche,” says Keller, who together with staff writer Beth Schwartzapfel filed a story in mid-May about Willie Horton, the convicted murderer and rapist whom George H.W. Bush used to pummel Michael Dukakis in the 1988 presidential election.

Much of the site’s original reporting covers topics that remain underreported elsewhere, or provides added context to ones that are already trending. There’s no denying that the latter have proliferated wildly over the past year or so: “Opening Statement” typically includes links to pieces produced not only by other criminal justice outlets like The Crime Report and The Juvenile Justice Information Exchange, but also by publications such as The New Yorker, The Atlantic, The Guardian; a host of independent blogs and progressive news sites; and just about every major newspaper in the United States.

The attention currently being paid to criminal justice represents a sharp reversal following years of declining coverage. That decline, says Stephen Handelman, who edits The Crime Report and directs the Center on Media, Crime and Justice at John Jay College of Criminal Justice, resulted from two principal phenomena: falling crime rates, which made the topic a “spectator sport” for many middle-class Americans; and turmoil in the news business, which led to a reduction in resources, including the number of reporters with the knowledge and experience required to tackle complex criminal justice stories. Despite the proliferation of digital tools for gathering and distributing news and information, solid investigative reporting still requires old-fashioned shoe-leather, which in turn requires both time and its correlate, money. And investigative reporting that focuses on criminal justice stories that may unfold over weeks or months or even years—stories that require reporters to scrutinize sprawling institutions like the federal court system or state correctional facilities and that involve untangling the complex web of legal, social and political factors at play in issues like the mass incarceration of black men, the detention of undocumented immigrants, the war on drugs and the use of prisons as holding pens for the mentally ill—requires a lot of both.

FROM THE ARCHIVES:

A Time for Experiments

This excerpt is lifted from an essay on the future of journalism by Bill Keller ’70 in the Spring 2009 PCM titled “Not With A Bang.”

 

… Where does this end?

An NYU professor named Clay Shirky writes about this subject with considerable common sense, although he is more pessimistic than I am about newspapers. His analogy for the disruptive power of the Web is the Gutenberg printing press, invented in the 15th century. Gutenberg’s press is credited with being an important factor in the spread of literacy that produced the Renaissance. But in the years immediately after the invention, Shirky points out, there was chaos. All the accepted philosophers, faiths and accounts of history were open to challenge, and nobody quite knew whom to trust.

“As novelty spread,” Shirky writes, “old institutions seemed exhausted while new ones seemed untrustworthy; as a result, people almost literally didn’t know what to think. … This is what real revolutions are like. The old stuff gets broken faster than the new stuff is put in its place.”

So how will things work when the Internet finishes shaking our world?

“I don’t know,” Shirky replies. “Nobody knows.” Now is the time for experiments, “lots of experiments, each of which will seem as minor at launch as Craigslist did, as Wikipedia did. … For the next few decades, journalism will be made up of overlapping special cases …No one experiment is going to replace what we are now losing with the demise of news on paper, but over time the collection of new experiments that do work might give us the journalism we need.”

On that uncomfortable truth, I agree.

Which brings us, inevitably, to the “nonprofit” part of “nonprofit digital news outlet.” The word is by no means a synonym for impoverished; some of the most robust news organizations in the country (NPR, The Associated Press) are nonprofits. Nonetheless, there are concerns about the long-term prospects of the smaller digital nonprofits that sprouted like mushrooms in the wake of the Great Recession, when the short-term prospects of traditional news media appeared to be particularly dismal. A 2013 study of 172 nonprofit digital news outlets by the Pew Research Center suggested a guardedly optimistic attitude, with most reporting that they were in the black. But the study also found that many of those same outlets were reliant on one-time seed grants from foundations, and lacked sufficient resources to pursue the marketing and fundraising activities that could help them become more financially stable. “Nonprofit journalism isn’t going away any time soon,” says Jesse Holcomb, a senior researcher at the center who worked on the report. “But that doesn’t mean there’s been a tipping point in terms of achieving a sustainable approach.”

Research by the Knight Foundation indicates that the most successful nonprofit news organizations seek to diversify their funding; invest in marketing, business development and fundraising; and build partnerships with other organizations to expand their audiences and bolster their brands. Judging by those criteria, The Marshall Project appears to be on solid footing. The site has a long list of donors, some of whom have committed funds for two or three years, and a dedicated business staff. Keller and Barsky are considering a wide range of alternative revenue sources, including memberships, conferences, and sponsorships—though advertising might be a tougher row to hoe. (“Advertisers aren’t dying to advertise their products next to stories about prison rape,” Keller says.) And thanks no doubt in part to the Keller Effect, the site is not hurting for partners.

In addition to the Attica piece, The Marshall Project has published stories in conjunction with The Washington Post, The Chronicle of Higher Education, and Vice, which Keller describes as “a direct pipeline to a younger audience.” It also has projects in the works with 60 Minutes and This American Life, and is in talks with several other outlets, including Stars and Stripes, The Weather Channel, and the statistics-driven news site 538.org.

In some ways, Keller says, it’s easier to do everything yourself. But collaborations with other outlets help build the site’s credibility, and allow it to leverage the resources of different organizations. (The Times, for example, contributed photography to the Attica piece, which can be costly, while other partners might provide legal services or help cover travel expenses.) Most importantly, such partnerships ensure that The Marshall Project’s reporting, which Keller describes as “journalism with a purpose,” will reach the largest possible audience.

“The aim,” says Keller, “is to get these issues onto the larger stage. And for that, you need a megaphone.”

Buckley completes term as Chair of Pomona College Board

Photo of Outgoing Board Chair Jeanne Buckley ’65 with President David Oxtoby

Outgoing Board Chair Jeanne Buckley ’65 with President David Oxtoby

OUTGOING CHAIR OF the Pomona College Board of Trustees Jeanne Martin Buckley ’65 received the Pomona College’s Alumni Distinguished Service Award at an Alumni Weekend program in Little Bridges on May 2, in honor of her many years of service to the College. Buckley, who completed her three-year term as board chair in June, has been a member of the board since 1999 and is the first woman and the first person of color to lead the board since the College’s founding in 1887.

“I have really appreciated the opportunity to work closely with Jeanne Buckley during her term as board chair over the last three years,” President David Oxtoby said. “She has provided steady and thoughtful leadership during a period of considerable change for Pomona College. I have been able to turn to her for helpful advice on many occasions.”

As an undergrad at Pomona in the early 1960s, Buckley took a range of leadership roles, participating in student government, choir and glee club, and helping to put on a jazz festival. For much of the time, she was the only Black woman attending Pomona, but she had been in the same situation in high school in Pelham, N.Y. “It was not a shock in a cultural sense,” she said in an interview a few years ago. “I could navigate it.”
After Pomona, she found her way into social work and was involved in the early days of Head Start. She also trained as an actress, landing a seven-episode stint on the popular primetime soap opera Peyton Place. In the end, a decade after graduating from Pomona, she decided to continue her education in law school, earning her J.D. from Empire College School of Law in 1979.

During a distinguished legal career, Buckley has specialized mainly in juvenile and family law and then served as a Sonoma County Superior Court Commissioner for more than a decade. In 1995, she was honored as Juvenile Court Judge of the Year by the California Judges Association and Woman of the Year by the Sonoma County Bar Association’s Women in Law group. Since 2003, she has been a professional panel member for Resolution Remedies, a firm specializing in mediation, arbitration and other forms of alternative dispute resolution. In 2004, she was recognized with the Bar Association’s Career of Distinction Award.
Prior to assuming the role of board chair, Buckley chaired both the Student Affairs Committee and the Academic Affairs Committee for four years and served on a number of other committees including the Executive Committee, Facilities and Environment Committee, Strategic Planning and Trusteeship.

Prince of LEGOs

Colin Walle ’91

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ON THE MORNING of July 10, Colin Walle ’91 needed only 1,997 more votes to see his dream come true—or at least, to take a very big step in that direction.

No, he wasn’t running for office. This was something more personal. His prize creation—based on a happy confluence of a children’s toy that he had never given up and a favorite book about never losing your inner child—was hanging in the balance.

Based on Antoine de Saint-Exupéry’s Le Petit Prince, Walle’s proposed Little Prince LEGO project had accumulated 8,003 votes on the LEGO Ideas website. He now had 78 days left to hit 10,000. Reaching that threshold by the Sept. 27 deadline would mean that his pet project would move from a LEGO-lover’s fantasy to actual consideration for development and marketing as an official LEGO set.

Walle says he doesn’t remember a time when he didn’t play with LEGOs. “We had LEGO sets when I was a kid that predated my birth,” he recalls. But unlike most adults, Walle never put away his favorite toy. As a self-described “LEGO enthusiast,” he visits lots of aficionado websites, and one day he happened across one called LEGO CUUSOO, based on a Japanese word for “fantasy.” The site would later morph into LEGO Ideas.

“Basically, they have these different projects that anybody can submit,” he explains, “and then if they get enough votes, the LEGO Corporation will put them into a review stage and then consider making a real set based on your proposal.”

At the time, Walle happened to be reading The Little Prince to his son for the second time. He had first read the book in high school, but it was at Pomona that he really fell in love with Saint-Exupéry’s gentle fable. He even quoted some of the book’s most famous lines in his senior yearbook. (“‘Goodbye,’ said the fox. ‘And now here is my secret, a very simple secret: It is only with the heart that one can see rightly; what is essential is invisible to the eye.’”)

So maybe it was inevitable that two of Walle’s fascinations would come together in a brainstorm. “The book was sitting on the banister upstairs, and I had this little LEGO Death Star sitting in close proximity to that,” he explains, “and it was sort of a eureka moment. ‘Wait a minute—this is a project I need to do.’ I had been such a big fan of the book for so many years, and the book prizes a child’s imagination and the emphasis on adults not forgetting what it’s like to be a child. And so I thought, ‘Well, wait a minute—here I am, 46 years old and into LEGOs.’ And it’s the perfect story to be made out of LEGOs.”

Before he could start building his prototype, however, he had to decide what to include. “My thought was, in the books you spend so much time on the asteroid, so I had to have the asteroid in the prototype. Originally, I came up with more of a two dimensional asteroid. And then talking to a friend of mine, he was telling me about how to make a three-dimensional, six-sided box that looks like a ball made of LEGOs. It’s a technique they call S.N.O.T, which sounds gross but it stands for ‘Studs Not on Top.’”

Walle also spent a lot of time building the airplane that crash lands in the desert, where the book’s narrator meets its title character. Other parts include a baobab tree, the main characters and the Little Prince’s rose under her glass dome.

Of course, even if Walle gets his 10,000 votes, there’s no guarantee that an actual Little Prince LEGO set willever hit the market. Winning prototypes for sets based on the TV comedy “The Big Bang Theory” and the movie “Wall-E” are now in production, he says, but others winning projects didn’t make the cut. Three projects based on the video game “The Legend of Zelda” hit the 10,000 mark, but no set has emerged, possibly because of licensing difficulties.

If the LEGO Corporation were to decide that the idea was marketable, they would engineer their own set, which might or might not resemble Walle’s admittedly rough prototype. “Frankly, they would build something better than what I did,” he says with a laugh. “Let’s be blunt about it. I’m just doing my best efforts, but they’re the professional designers.”

If it came to that, the Saint-Exupéry Estate would also have to sign off on the deal. That isn’t a sure thing either, but Walle has spoken with them and was thrilled to find that they were “nuts about the project. I can’t say that they will approve the license, but they definitely want this set made.”

Maybe that’s because the very idea of a man on a quest to create a toy based on a book that idealizes the wisdom and innocence of childhood is the kind of thing Saint-Exupéry himself would have appreciated. “Even when I was in college, I knew I wanted to have a family someday,” Walle says, “and now that I’m thinking about it maybe that’s part of what draws me to the book—in the sense that the story is also about protecting and valuing innocence: the way that the aviator tries to look out for the Little Prince, and the way that the prince cares for his rose.”

At the end of the day on July 10, the vote total had risen by three more votes—8,006 down, only 1,994 to go.

If you’d like to support Walle’s dream before the Sept. 27 deadline, you can cast your vote at ideas.lego.com/projects/50323

Celebrate!

SAGEHENS ARE COMING together in record numbers—both in person and online—to learn, mingle and make a difference.

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Alumni Weekend 2015 

This year’s Alumni Weekend brought together more than 1,600 alumni and guests for a weekend of for a weekend of fun, celebration and hundreds of campus activities, including performances, open houses and lectures. Highlights included the Daring Minds Speakers Series, featuring Blaisdell Award winners James Turrell ’65, Bill Keller ’70 and Mary Schmich ’75, the first-ever 47th Reunion, held by the Class of 1968 (see story on page 47), and a Claremont in Entertainment and Media panel featuring Richard Chamberlain ’56. At the gathering in Little Bridges preceding the Parade of Classes, Alumni Distinguished Service Award winners Jeanne Buckley ’65 P’92 and Stan Hales ’64 were recognized, class volunteers were celebrated and over $3 million in reunion class gifts were announced. (For more photos, see Last Word, page 64.)

 

Winter Break Parties

In January, Sagehens around the world flocked together in growing numbers to take part in a favorite community tradition. Winter Break Parties brought nearly 1,000 Pomona alumni, parents, students and friends together in 15 cities from Kansas City to Shanghai for laughter and libations, stories and Sagehen spirit. Interested in hosting a Winter Break Party in your city this season? Contact Kara Everin in the Office of Alumni & Parent Engagement at kara.everin@pomona.edu for more information.

 

Daring Minds Events

Pomona’s yearlong celebration to wrap up Campaign Pomona: Daring Minds kicked off last spring with a series of events designed to help Sagehens learn, mingle and make a difference. Highlights this spring included:

  • Daring Minds Lectures: On campus (including nationally noted poet Professor Claudia Rankine in April) and across the nation (including the East Coast lecture series in March, featuring Professors Amanda Hollis-Brusky and Char Miller).
  • 4/7: A Celebration of Sagehen Impact: This social media-driven effort celebrated the good work and good will of a community full of “everyday Daring Minds.” More than 150 civic-minded Sagehens and friends posted about their good deeds, and the good deeds of Pomona friends, while hundreds more chirped their encouragement through “likes” and comments. Community members also pledged and performed service as part of the celebration, including 16 Seattle Sagehens who came together on a rainy Saturday to plant 447 trees at a local nature preserve. It’s not too early to start planning: What will you do to make a difference by next 4/7?
  • Senior Send-Off: For 47 hours leading up to Class Day and Commencement, hundreds of alumni, parents, faculty, staff, students and friends rallied for the College’s first Senior Send-Off, a mini-campaign to honor the graduating Class of 2015 and support Pomona education for all current students. Nearly 500 donors gave more than $80,000, and dozens more alumni, students, faculty and friends took to social media and the campaign web site to offer their “sage advice” to graduates as they make their life-changing transition.
  • Daring Minds Videos: Watch for your invitation to tune in for a series of Daring Minds videos to be made available starting in September. On the playlist are Professor Claudia Rankine and alumni James Turrell ’65, Bill Keller ’70 and Mary Schmich ’75.

 

Career Networking Events

Alumni volunteers across the country organized and hosted a series of career networking events this spring and summer. From Los Angeles to Chicago and New York, more than 100 members of the Pomona community came together to connect with fellow Sagehens and share industry-specific and general career stories and advice, and the program continues to grow! Interested in hosting a career networking event in your region? Contact the Alumni and Parent Engagement team at alumni@pomona.edu.

To make sure you hear about exciting events and opportunities yet to come, update your contact information by emailing alumni@pomona.edu or calling 1-888-SAGEHEN.

 

Travel/Study

Hawaiian Seascapes 

(Big Island to Molokai)

With Professor Emeritus Rick Hazlett

Dec. 5–12, 2015

Board the Safari Explorer for a seven-day cruise from the Big Island of Hawaii to Molokai, with stops on West Maui and the “private island” of Lanai. Enjoy dramatic volcanic backdrops and marine life sightings. (NOTE: At publication, there was only one cabin left on this cruise.)

 

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The Christianization of Barbarian England

With History Professor Ken Wolf

May 18–29, 2016

The eighth in a series of alumni walking trips with a medieval theme, this is the first involving the United Kingdom. Its purpose is to appreciate the fascinating history (captured by the Venerable Bede) of the conversion of the barbarian conquerors of England, starring the Irish and Roman missionaries. In Scotland, you will visit Kilmartin, Dumbarton and Loch Lomond; in England, Lindisfarne, Hadrian’s Wall and Durham Cathedral.

 

Inner Reaches of Alaska

June 4–11, 2016

Join Pitzer Professor of Environmental Analysis Paul Faulstich on an “un-cruise” through the stunning Inner Reaches Coves of Alaska. Aboard a small vessel serving 74 passengers, adventurers will travel from Juneau to Ketchikan, encountering stunning glacial landscapes, old-growth forests and incredible wildlife.

 

For more information, contact the Office of Alumni and Parent Engagement at

1-888-SAGEHEN or alumni@pomona.edu.

Retiring But Not Shy

cartoon of Rick Hazlett rappeling to his interview, suspended over a pit of molten lava

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Rick Hazlett

WHEN ASKED IF PCM could interview him about his retirement, Professor Rick Hazlett suggested that the writer would “have to rappel in to my interview, suspended over a pit of molten lava in a bat cave (or something like that!), where of course I’ll be doing research just for the ‘hell-uvit.’”

He was joking—sort of.

Hazlett is starting his retirement in style: He’s moving to Hawaii. A geology professor at Pomona since 1987, he’s trading Claremont for the Big Island, giving him a prime spot from which to pursue one of his greatest passions: volcano research.  u

Hazlett calls the move a “bittersweet denouement” because of his deep affection for Pomona College and its students. But he has a long-running connection to Hawaii, having done many research projects there over the past 40 years, stretching back to the time he was a student.

“In a sense, I’m not really moving to a new landscape or an entirely new social circle,” he says. “It’s a bit of going home, in a way.”

A four-time winner of the Wig Distinguished Professor award, Hazlett chaired Pomona’s Geology Department for nine years. He helped establish the school’s Environmental Analysis Program and became its pioneer coordinator.

Hazlett is moving into a historic house in north Hilo, 30 miles away from the Hawaiian Volcano Observatory. His research will likely involve “looking at a prominent fault zone near the summit of the [Kilauea] volcano.”

“That sounds like work, but honest to God, it’s recreation for me,” he says with a laugh.

In addition, Hazlett will be working on two book projects. One is a new edition of a popular textbook, Volcanoes: Global Perspectives, that he co-wrote in 2010. He was also appointed senior editor for a research encyclopedia of environmental science, to be published by Oxford University Press. His focus will be the impact of agriculture on the environment.

“I’m really quite concerned about, and deeply committed to, solving environmental issues that I can impact. I figured this was a great way for me to pursue that mission while moving into retirement.”

 

Jud Emerick

Illustration of Professor Emeritus Jud Emerick

AFTER TEACHING ART history at Pomona for 42 years, Jud Emerick says he still has as much interest in the field as ever.

“I’ll be doing art history for the foreseeable future,” Emerick writes in an email from Rome, where he’s spending the summer. The current focus of his research, he says, is “how architecture from early Christian and early medieval times in the Euro-Mediterranean world set stages for worship.”

Emerick’s areas of expertise are wide-ranging. As a professor, he taught courses on subjects such as prehistoric and ancient Mesopotamian, Egyptian, Green and Roman art; classical art in the Mediterranean; and painting in Italy during the 14th century.

Emerick and his wife have made Rome “a kind of second home” for the last 46 years. You can sense his passion for the place as he describes attending lectures at landmark sites, eating in local restaurants with friends, and talking art. After all these years, he says, he and his wife “still find that being in Rome is tantamount to being at the center of our art historical world.”

Emerick is also a music buff and says one of his greatest joys is his home music center. (His eclectic musical interests range from American blues to European chamber music to Seattle grunge.) In an age of digital recordings, the self-described audiophile says he hopes to do some online reviewing of new recording formats and equipment.

Honing his language skills is another goal. Emerick says he plans to “learn modern Italian verb tenses (how does one use the subjunctive?), get better at deciphering medieval Latin and even start the study of ancient/medieval Greek.”

 

Sidney J. Lemelle

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AS SIDNEY LEMELLE heads into the future, he’s also revisiting his past. Specifically, Lemelle, a professor of history and black studies, is delving back into his 1986 Ph.D. thesis to expand it into a new manuscript.

His thesis chronicled the history of the gold-mining industry in colonial Tanzania, from 1890 to 1942. Now he’s exploring the post-colonial period, taking the subject up to the present. “I originally looked at gold, for the most part; now I’m looking at gold, diamonds and gemstones,” says Lemelle.

He adds that it’s difficult at times to re-examine his earlier work. “You’re going back to something you’ve written many years ago, and your ideas have changed since then. It takes a little humility.”

Lemelle joined Pomona’s faculty in 1986. A four-time winner of the Wig Distinguished Professor award, he chaired the Intercollegiate Department of Black Studies from 1996 to 1998 and the History Department from 2002 to 2004. His areas of expertise include Africa and the African Diaspora in North America, Latin America and the Caribbean.

Lemelle says he’s also looking forward to teaming up with his son, Salim Lemelle, a 2009 graduate of Pomona College, who is a screenwriter and writing intern at NBC/ Universal. The two plan to collaborate on screenplays.

“I hope we can write historical dramas and that sort of thing,” says the senior Lemelle. “We’ve been tossing ideas back and forth for a long time. Now I’ve got the time where I can actually do it. I’m excited about it, and so is he.”

 

Laura Mays Hoopes

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LAURA MAYS HOOPES is writing a second act to her long career in science: She’s transitioning from biology professor to novelist.

In her retirement, Hoopes plans to put the finishing touches on a novel she penned while earning her MFA at San Diego State University in 2013. The book’s working title is The Secret Life of Fish, and it’s about a girl growing up in North Carolina who develops an interest in science and environmental issues.

“It’s not really autobiographical but it has certain things in common with my life, because I grew up in North Carolina, and I love the beauty of the state,” says Hoopes. “And I know a lot of strange stories about North Carolina history that I was able to weave in.”

Besides exploring the topic of women in science, she tackles issues of ethnicity and Native American identity in the book. There’s also a love story.

Hoopes came to Pomona College in 1993 and served as vice president for academic affairs and dean of the college until 1998, when she moved full time to the faculty. She taught both biology and molecular biology. In 2010 Hoopes wrote a memoir, Breaking Through the Spiral Ceiling: An American Woman Becomes a DNA Scientist.

Hoopes is also working on a nonfiction book. It’s a biography of two major female figures in science: Joan Steitz, a professor at the Yale School of Medicine, and Pomona graduate Jennifer Doudna ’85, a professor at the University of California, Berkeley.

“The two entered science about 20 years apart—Joan when there was a lot of discrimination against woman, and Jennifer when pretty much all the doors were open and everyone was just enchanted with her,” says Hoopes. “The whole idea is to look at key stages in their careers. It’s kind of a fun project.”

 

Ralph Bolton ’61

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JUST AS HE DID 53 years ago in the Peace Corps, Ralph Bolton ’61 will be spending his post-Pomona years helping impoverished people in Peru.

The anthropology professor, who began teaching at Pomona in 1972, is president of the Chijnaya Foundation, which aids people in poor, rural communities in southern Peru. Created by Bolton in 2005, the organization designs and builds self-sustaining projects in health, education and economic development. Bolton does the work entirely on a volunteer basis.

“It’s extremely gratifying,” he says. “The people are very grateful. Many of these communities where we work are totally abandoned by any other nonprofit organizations or by the government agencies, and it’s one of the poorest areas of South America.”

His powerful connection to Peru first took root when he was a 22-year-old in the Peace Corps. In the small highland village of Chijnaya, he brought agrarian reform to the farming families, improving their lives dramatically. Hands-on service has always been part of Bolton’s approach as an applied anthropologist, whether he’s helping the destitute or advocating for HIV prevention.

His very popular Human Sexuality class at Pomona pioneered undergraduate discussions on AIDS and HIV when he began teaching it in the late 1980s. In 2010, he was honored with the Franz Boas Award for Exemplary Service to Anthropology, considered the most prestigious award in his profession.

Bolton says he’ll be spending about half the year in Peru, where he’s also working with fellow anthropologists and helping develop anthropology programs in universities.

“I can barely sign in to Facebook without having a Peruvian student or colleague begin to chat with me. So while I regret the loss of my Pomona students, the slack has certainly been taken up by other students of anthropology elsewhere who are very eager to continue to benefit from whatever I have to offer.”

 

James Likens

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JAMES LIKENS SPENT 46 years teaching economics at Pomona. In his retirement, he’ll focus more on family than finance.

“I’m very big into family history. I have more than 17,000 names in my file,” he says. “Genealogy is fun for me perhaps because it’s so different from economics. Economics is driven by numbers and theory; genealogy is driven by documents and stories.”

Likens also served as president and CEO of the Western CUNA (Credit Union National Association) Management School, a three-year program spread over two weeks each July on the Pomona College campus. Since he joined the school in 1972, its annual enrollment has more than tripled from less than 100 to more than 300.

Likens, a winner of the Wig Distinguished Professor award, chaired Pomona’s Economics Department from 1998 to 2001. He also directed the yearlong celebration of Pomona’s Centennial. Likens has long been involved in community service—he has served on nonprofit boards and task forces—and says that will continue. “I will always be involved with service. I don’t know what it will be, but I will do something. It could be a board, or it could be a soup kitchen.”

He also plans to pursue his many interests, which include traveling, golfing, painting and spending time with his family, especially his four granddaughters. In addition, he’ll be working on a memoir.

“I have mixed feelings, of course, about retiring,” says Likens. “I have been at Pomona a long time, and it’s very much a part of my life. On the other hand, I now have the opportunity to do new things, and I look forward to that.”

Helping Out With Speaking Up

Helping Out With Speaking Up: Jessica Ladd ’08 is destigmatizing the reporting of sexual violence—and her new app may even help stop it.

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GET HER GOING, and Jessica Ladd ’08 will talk effusively about her many positive Pomona memories, from late-night sponsor-group discussions about free will to sunny study sessions on Walker Beach.

In many ways, Pomona directly inspired her career path. She created her own major in public policy and human sexuality, writing her thesis on condom distribution in California prisons and jails. She turned The Student Life’s often-lewd sex column into a thoughtful exploration of topics such as virginity, safe sex and consent.

Perhaps most pivotally, and certainly most traumatically, Pomona was also the place where she was sexually assaulted.

The incident itself was harrowing, but its aftermath was in some respects even more traumatizing. Ladd found herself unsure of how to go about doing basic things like finding emergency contraception and confidentially getting tested for STDs. Worse still, in reporting the assault she felt like a passive and helpless participant, from the tone of campus security’s questioning to uncertainty about how her answers would be used.

“Instead of feeling empowered, I left the situation on the verge of tears,” she says. “It made me realize that many of the tools for improving the process didn’t exist, and sowed the seeds for wanting to create a better way.”

As founder and CEO of Sexual Health Innovations (SHI), Ladd has developed a tool called Callisto that is aimed at making survivors feel more comfortable reporting their experiences. This fall, two institutions will adopt the technology, including the very place where Ladd’s frustrating but illuminating journey first started.

Sexual assault is consistently one of our country’s most under-reported crimes, with upwards of 80 to 90 percent of incidents going undocumented. The reasons range from logistical, to social, to psychological. Victims may be afraid people will think they are lying or exaggerating; they may worry that accusing their acquaintances will ostracize them from social circles; and they may be scared to publicly re-live the experience in a trial where their credibility and character are continuously questioned.

“Because survivors have had their agency stripped in such a severe way, they often feel hesitant to give information to authorities if they think they might lose that agency all over again,” says Ladd, who herself took over a year to report. “We’re trying to create a trauma-informed system that gives them total control over the process.”

Photo of cell phone with Callisto, a tool to help with reporting sexual assault

Callisto- a tool to help with reporting sexual assault

Callisto lets users file an incident report that can be sent directly to authorities or archived for later. Users can also choose a third option: saving the report such that it only gets filed if their attacker is separately reported by another user.

It’s a clever feature, and not a trivial one. Ladd often cites a 2002 study which found that 90 percent of campus assaults are committed by repeat perpetrators; she’s confident that Callisto has the potential not only to improve the reporting process, but perhaps even to reduce the number of assaults that happen in the first place.

“If authorities could stop perpetrators after their second assault, 60 percent of assaults could be prevented,” Ladd says. “Callisto isn’t the complete answer, but I think it can be a valuable piece in the puzzle.”

One reason to bet on Callisto is that it was developed with direct input from more than 100 college sexual-assault survivors and advocates, in the form of several months’ worth of surveys, focus groups and interviews.

Among the participants was Zoe Ridolfi-Starr, who last year organized a Title IX federal complaint against Columbia University arguing that the institution treats survivors and alleged assailants unequally. She says that, with Callisto, it was clear from the start that SHI truly understood its audience’s needs.

“Survivors can find it overwhelming enough to try to maneuver through all that red-tape before you even add things like PTSD and depression into the mix,” she says. “SHI has shown that they want to go about the process in a way that’s inclusive, intuitive and intentional.”

Callisto’s sleek interface is designed to make it easy to wade through the murky waters of bureaucracy. Questions have explanatory “help text” to clarify why they are being asked and how answers will be used, while the language is chosen with care and sensitivity. For instance, a question about how much the victim had been drinking is couched in reassurances that such answers do not put her or him at fault and will not, say, get her or him in trouble with the school for violating its alcohol policy.

The system’s development has coincided with sexual assault emerging as perhaps the most-discussed issue in all of higher education, from President Obama’s recent “It’s On Us” initiative to the Columbia University student who carried a mattress all year to protest the school’s handling of her assault allegations.

“As far back as 2013, we realized that if there ever was a time for schools to change their programs, it’s now,” Ladd says. “In the past, adopting this might have seemed like an admission that assault is prevalent on campus. Today, it’s seen as forward-thinking.”

The issue has gained prominence even beyond academia, particularly with the many allegations against comedian Bill Cosby. Ladd says that, while such visibility can be valuable, the growing list of women who have spoken out only further highlights the importance of systems like Callisto for survivors who don’t want to go public, or whose assailants aren’t famous entertainers.

“People shouldn’t have to out themselves to the world to get justice,” she says. “Callisto is a service that we’d eventually like to make available to anyone who needs it.”

Ladd’s interest in sexual health evolved from her upbringing on San Francisco’s Castro Street, where she says that it “always seemed like the city around me was dying of AIDS.” An early clouds-parting moment happened in a high school production of “The Vagina Monologues,” when she first learned that there was such a thing as a clitoris.

“It felt as though the world had been conspiring to not let me know about it,” she says. “It made me wonder, ‘what else are they hiding from me?’”

Since then she has dipped her toes into several different sexual-health-related sectors—as an educator, an academic, a policy advocate and even a White House intern—but says that she became disenchanted with all of these approaches as means to actually effect change.

Instead, she looked at companies like Facebook and Google, and realized that a key way to influence people was through technology.

“The Internet allows people to do things that they would normally find socially awkward, from looking at porn and buying sex toys to propositioning threesomes on Craigslist,” she says. “We’ve harnessed that power to make ourselves happier, but why not use it to make ourselves safer and healthier, too?”

Callisto is the flagship initiative for SHI, which Ladd founded while enrolled full-time in Johns Hopkins’ public-health MPH program. SHI has grown from a makeshift website coded by volunteers to a full-fledged 501(c)(3) nonprofit with bi-coastal offices and more than a quarter-million dollars in funding from Google.

This fall, in efforts that are more than a year in the making, Ladd will launch Callisto at two “Founding Institutions”—Pomona and the University of San Francisco.

“We want to make sure that students feel comfortable reporting sexual assaults when they happen,” says Pomona Associate Dean and Title IX Coordinator Daren Mooko. “Callisto is a very creative mechanism for doing so, in a way that puts a lot of control in the survivor’s hands.”

Ladd says she didn’t come into SHI with particularly entrepreneurial intentions, but simply with a problem that she wanted to solve.

“This is something that I have long believed should exist in the world,” she says. “At a certain point I realized that, while I can’t change what happened to me, what I can do is build something that will hopefully help the next person who’s in that same situation.”

The Tetrasept Reunion

Photo of members of the Class of 1968 marching in the Alumni Weekend parade

THE CLASS OF 1968, which launched the College’s ongoing fascination with the number 47 years ago, has now given birth to a new tradition—the 47-year reunion. During Alumni Weekend, members of the class flocked back to Pomona for the first such gathering, and in honor of the occasion, they even created a new genre of poetry, which they dubbed the “tetrasept.”

At the center of it all was Bruce Elgin ’68, who—as a student in class with Professor Donald Bentley back in 1964—was one of originators of Pomona’s ongoing 47 search (along with Laurie Mets ’68). Elgin defines a tetrasept as a poetic form with “either four lines of seven syllables or seven lines of four syllables,” adding: “There are no rhyme or meter restrictions.”

During the build-up to the reunion, members of the class submitted tetrasepts about the reunion itself, the Class of ’68 or the cult of 47, for publication in a 32-page booklet. The submissions ranged from nostalgic to acerbic to esoteric, but they had one thing (in addition to their unique form) in common—they’re characteristic of the extraordinary inventiveness of one of Pomona’s most innovative classes.

Below are a few examples lifted from the booklet titled “Tetrasepts.”

 

From “Tetrasepts” 

We call four score and seven

Oratory from heaven.

But other way ’round … not close:

Seven score and four—just gross!

—Bruce Elgin ’68


Greetings dear friends,

the deadline nears.

Words elude me.

What did I learn

at Pomona?

Procrastinate,

and words will come.

—Karen Porter MacQueen ’68


Why wait ‘til number fifty?

Let’s meet now, and let’s meet then.

Twice the fun! (Like letters here

Are two times forty-seven).

—Ruth Massaro (Henry) ’68


Forty-seven

Since sixty-four

Has proved to be

Unlikely lore;

So now ’hens fete

What shall endure

Forever more.

—Mary Jane Gibson ’68


Forty-seven

Have come and gone

My liberal

Education

Still a solid

Deep foundation

For a good life.

—Jill Kelly ¸’68


Where art thou forty-seven

Our class seeks you everywhere

In proofs, in ads, or even

A silly verse—on a dare.

—Diane Erwin ’68


They only are loyal to

this college who, departing,

bear their added riches in

trust for mankind. James Blaisdell

—Kathleen Wilson Selvidge ’68


Bentley proved all

Numbers equal

Forty-seven;

Hence Pomona

Class reunions

Always are the

Forty-seventh.

—Brian Holmes ’68

Inspired

ANDREA DIAZ ’15 HAS found inspiring role models throughout her life, starting with her parents and continuing with the professors at Pomona College. The daughter of two pediatricians, she came to Pomona with an interest in the sciences and began doing research in Professor Mal Johal’s lab as a first-year student. She also became a mentor herself, working with international students, Pomona Science Scholars, Students of Color Alliance and as a pre-health liaison. Last spring, Andrea received two extraordinary awards—a Fulbright Fellowship to conduct research in Paris and the David Geffen Medical Scholarship to attend the David Geffen School of Medicine at UCLA.

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“Looking back, I see that Pomona has molded me, but that I’ve helped to mold it as well. That’s one of the great things about the College. You can’t be a passive bystander.” -Andrea Diaz ’15

 

Parents, Role Models and Inspiration

“My parents are the superstars. They were both first-generation students, first-generation Americans and the first physicians in our family. By witnessing their work serving as two of the only three pediatricians in our county, a small, under-served rural area, I’ve been able to see the influence they’ve had on the health of our community. Whenever they go out, people approach them, giving them updates about their children and thanking them; they taught me that being a physician in that kind of area is not a 9-to-5 job, but a social responsibility. It’s what has inspired me to go to medical school.”

 

The Fight Against Drug-Resistant Bacteria

“As more and more bacteria become resistant to antibiotics, scientists and doctors are concerned that we’re headed toward a post-antibiotic era, where simple infections can once again become deadly. The research I’ve worked on at Pomona involves antimicrobial peptides, which latch onto the inner membranes of bacteria and essentially tear them apart. It’s a molecule that works to fight bacteria and is a promising alternative to traditional antibiotics.”

 

Three Professors Who Made a Difference 

“Professor Johal has been my strongest supporter and was very influential during my time at Pomona. He sparks something that makes you take responsibility and ownership over your research and work as a collaborator with him in the lab. That is very empowering. Professor Selassie is a wonderful, strong role model of what a woman of color in science should be like. I hope one day I can be that for someone who wants to enter the medical field. And Professor Sandoval, who taught my Intro to Chicano/Latino history class, is inspirational and challenges students to re-think traditional narratives. After his last class, I honestly just wanted to stand up and applaud because he’s an incredible lecturer and really calls you to action.”

 

Recognition for Pomona as a Fair Trade College 

“In high school, I became interested in fair trade as a practical way to fight modern-day slavery, to provide just wages to producers and growers. At Pomona, I became part of a three-person committee to gain recognition for the great strides the College was making to bring fair trade products to campus and to create some form of accountability. Pomona was recognized as the 11th Fair Trade College nationally and the second in California, which speaks to our commitment to sustainability and fair wages. Whenever I went to campus events and saw fair trade coffee or tea, it made me happy to think that I played a small role in that.”

 

Language, Humanities and a Year in Paris 

“I’m spending a year at the National Museum of Natural History in Paris on a Fulbright Fellowship, working under Dr. Sylvie Rebuffat, who is one of the world’s leading researchers in antimicrobial peptides, specifically lasso peptides. It’s a dream come true. I know my experience doing research in an international setting is going to be different than my experience at Pomona.

“What the humanities taught me is that I can’t go into a different environment blindfolded. I’m grateful that my classes at Pomona, especially my French classes, have given me a wider cultural awareness and appreciation. They have strengthened my ability to communicate and work with others and have helped me understand the impact that science has on society, as well as the impact that society has on science.”

 

UCLA and Beyond 

“I’m very honored and humbled by the David Geffen Medical Scholarship and by the freedom it will give me to shape my future. Many people coming out of medical school have the burden of debt, but this opportunity will give me the liberty to use my medical degree where I see the greatest need, to go to underserved communities and specialize in primary care, or to become more involved with research or with academic medicine.”

 

The Greater Good 

“Most students at Pomona are really passionate about something and can find the support they need here to act on those ideas and that passion. We’re incredibly fortunate to have all these resources and opportunities, amazing professors and outlets for expression. Looking back, I see that Pomona has molded me, but that I’ve helped to mold it as well. That’s one of the great things about the College. You can’t be a passive bystander. The question for me now is: ‘How am I going take all these things that I’ve acquired here and use them for the greater good?’”

 

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88 Years Ago

Photo of the Marjorie Maude Bell ’28 Scrapbook from the Pomona College Archives

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ITEMThe Marjorie Maude Bell ’28 Scrapbook
DATE1924–1928
COLLECTIONOne of 37 scrapbooks currently in the Pomona College Archives collection, ranging from the Class of 1901 to the Class of 1972.
DESCRIPTION240-page scrapbook (12” X 9” X 6”), jammed with pasted-in invitations, dance cards with attached pencils, tickets, programs, clippings and other memorabilia from Southern California college life in the 1920s.
ORIGINThe scrapbook was donated by Karen McDaniel, Ms.Bell’s niece, who explained: “She graduated in 1928, and her brother Gilbert Clyde Bell, (my grandfather) graduatedin 1927. She was a very involved student: secretary of her senior class, president of Phi Kappa Sigma literary society,sorority sister of Alpha Chi Omega, among other positions.”
If you have an item from Pomona’s history that you’d like tosee preserved in the Archives, please call 909-621-8138.

Not Your Ordinary Help Desk

Photo of Melanie Sisneros ’94 at her workstation

IF YOU WANT a sneak peek into the personality of Pomona’s Desktop Support Specialist Melanie Sisneros ’94, you might start by visiting her workstation.

Clustered in rows that fan out across every surface are dolls, toys and figurines—a stuffed Fix-It-Felix Jr. plush can be spotted alongside Cruella DeVille. Harry Potter posters paper the walls above her wildly colorful desk.

“I had to downsize when I moved from my old office,” says Sisneros. She points out several well-dressed Bratzillas and explains their rivalry with Monster High dolls.

Also surrounding her work area are boxes and boxes of the latest Apple computers, waiting to be opened and tested. Sisneros is as serious about her work as she is about staying true to herself. A member of the Class of 1994, Sisneros has been working for ITS since she first began work study at Pomona.

“The first job application somebody handed me was for the computer center,” she recalls. “I didn’t know anything about computers, but I needed to fulfill my work study, and it was a job application.”

If you had asked that younger Sisneros whether she thought her career would involve computers, she’d have laughed. “I hated computers when I was little!” she exclaims. “We had this horrible Tandy 1000 RadioShack-brand piece of junk that I could never get to work right. When I got to college, I was quite surprised that I ended up liking computers.” She attributes this interest in part to the late Professor of Psychology William Banks, who was responsible for the acquisition of Sisneros’s first computer of her own, an all-in-one black-and-white Mac with a power supply problem. “That’s when I really started to play and discover,” she recalls.

Sisneros’s method of discovery was entirely her own. “My high school job was working at Long John Silver’s, a fish shop, where I started drawing a comic strip about these little cartoon fish,” she explains. “So once I discovered SuperPaint, an illustration software on my Mac, I started making it on the computer instead. I would print it out and tape it on the door of my dorm room, and people would walk by and read the latest installment.”

Sisneros took to working with computers like one of her cartoon fish to cartoon water. She worked for ITS for four years as an undergraduate before accepting a post-graduation internship, which she held for several years before being hired full-time.

Now, she works as part of ITS’s six-person Client Services team, where her job includes providing desktop support for several academic departments. One of these is the Department of Classics, in which Sisneros was a major. “I’ve always felt that at liberal arts colleges, you learn how to think,” she says. “Regardless of what you study, you learn how to look at things critically. I use that training every day in doing IT support.”

Sisneros spends a big part of her day answering the phone at the ITS service desk, taking walk-ins and responding to help requests submitted through the College website. Much of her job consists of configuring computers, which can either mean connecting remotely or taking time to visit the offices of professors and administrators across campus.

In Sisneros’s eyes, technology is just a tool. One of the joys of her job, she says, is helping users understand the tools at their disposal and match them to their needs. She recalls a brief stint at Computer City in the mid-’90s, where customers would come to her for help “learning computers.”

“What does that mean?” she laughs. “You don’t ‘learn computers;’ you use them for something. I don’t want to learn vacuum cleaners. I want to clean my floor.”

However, what keeps Sisneros excited about her job isn’t just her love of technology and of helping others fit it to their individual needs. “People have jobs where they’re in a rut, day in and day out,” she says. “For me, every phone call is something new. Every person that walks up to the desk brings a new challenge, a new problem to solve. There are new versions of software, new viruses to fix, new everything.”