Bookshelf

The Freedom to Work

Cover of Work Rules

WORK RULES! INSIGHTS FROM INSIDE GOOGLE THAT WILL TRANSFORM HOW YOU LIVE AND LEAD BY LASZLO BOCK ’93 TWELVE, HACHETTE BOOK GROUP, 2015 416 PAGES | $30

The reviews for Work Rules! by Google’s Vice President for People Operations Laszlo Bock ’93 have been, to say the least, laudatory. Forbes.com called it “a masterpiece.” Tom Gardner, founder and CEO of Motley Fool, called it “the finest book on organizational culture that I have ever read.” So this spring, PCM Editor Mark Wood sat down with Bock (long distance) to talk about how the book came about.

PCM: Tell me how you came to write Work Rules! Is it something you’ve been thinking about for a long time?

Bock: Yes, it has been, actually. Not about writing a book, but I’ve been thinking for a long time about how work really kind of sucks for too many people. Work is just not fun. I’ve got a great job. I love what I do. And even I have lousy days. But if I think about jobs I’ve had in the past, the jobs my friends and classmates have, work just sucks way more than it should.

And I realized it actually doesn’t have to. There’s actually a lot of things we’ve done and studied at Google, as well as great things other companies have done, about how to make work better, have a better, more meaningful, more fulfilling, more impactful, more productive experience, without spending money. I got it in my head to tell that story about how you can do that.

PCM: I was struck by how optimistic you are about people. Is that something you’ve always felt?

Bock: I’ve always felt you could learn something from everyone around you. I remember a philosophy class in high school that was just a complete random mix of people from all kinds of different backgrounds—kids who were stoners, kids who were into punk rock, kids who were never, ever going to go to college and a very few who had a background like mine, with two parents with master’s degrees. By the end of it, I absolutely learned something from every single kid in that class. I realized you can learn from the people all around you. Whatever they look like on the outside, whatever baggage they bring, whatever damage they have or trauma they’ve been through, there’s just a core of goodness in there. There’s something they can teach you if you just take the time to open your ears and listen.

That, I think, has informed not just a lot of things I’ve done in my life, but also the book. It’s premised on the notion that you have to ask yourself, “Are people good or are they evil?” If you believe they’re good, you have to treat them that way and act that way.

PCM: Reviewers have called Work Rules! “unconventional,” “innovative,” “surprising.” What would you say is the most revolutionary idea in the book?

Laszlo BockBock: I think the biggest thing is, “Don’t trust your instincts,” or as I write, “Don’t trust your gut.” We have all kinds of biases. Our instincts and intuition feel good. The problem is we’re wrong most of the time.

For example, it feels good when we interview somebody and find out that they like the same teams or they went to the same school. Turns out, those are terrible reasons to hire somebody.

It feels good when you’re hungry to reach in the fridge and grab whatever is at eye level and convenient. The problem with that is: what’s at eye level and convenient tends to be sugary snacks and sugary drinks which are actually bad for you.

It feels good to be able to tell everybody we pay everyone fairly because everyone makes the same money. The reality is your best people generate way more value than your average people and you’re actually disadvantaging them if you pay them all the same or within 10 percent or 20 percent. So our instincts on how to manage people are just wrong.

PCM: I’ve always thought the skills you need to excel in a standard interview usually aren’t the skills you need to do a good job.

Bock: You’re absolutely right. Most people that are doing interviews don’t know how to interview. I’ve been back to Pomona a few times, to talk to students about how to write a resume, how to interview, questions you can anticipate. “Tell me about yourself. What’s your greatest strength, greatest weakness?” None of those common interview questions tell you anything about whether the person is going to be good in the job.

The only questions that do are questions that actually say, “Give me an example of work you did that is exactly like the work you’re going to do.” They’re called “structured behavioral interview questions.” Everything else is kind of a waste of time.

PCM: At one point in the book, you say, “We want owners not employees.” What do you mean by that?

Bock: Ideally, here’s what it boils down to. If there’s garbage on the floor or a scrap of paper left in a conference room, you want people who are going to pick it up and throw it away. You want people who think this is their company or team or department. The reason is those people are always going to do the right thing rather than just doing what’s in their short-term interests. As a result, you end up better serving your customers, your shareholders, and your users.

PCM: There are a lot of little maxims in this book, and one of my favorites is, “If you’re comfortable with the amount of freedom you’ve given your employees, you haven’t gone far enough.” Tell me about that.

Bock: The secret to growing and developing is you just keep giving people more freedom. As long as you give them more, they get excited, they feel challenged, they grow and do great work. But our impulse is to titrate that out very slowly when we think they’re ready for it rather than saying, “You know, this is an amazing person. I don’t know what’s going to happen and it may blow up, but I’m going to make a bet on that person.” That’s uncomfortable and scary, because as a manager, you’re on the hook for that person’s results. But you have to remember, too, that you’re also an employee, and what you want more than anything else is for your own manager to get out of your way and give you a bunch of freedom. So remember that and get uncomfortable.

PCM: How does that high-freedom workplace work in real life? Do you have to be able to tolerate a little bit of anarchy?

Bock: Yeah. Part of the way we solve for it at Google is: there’s a tremendous belief in transparency. It’s okay to ask anyone what they’re doing, and people post their goals on our internal website, so you can see what everyone is working on all the time. What’s beautiful about that is: you have all this freedom, but as one of our executives, Jonathan Rosenberg, used to say, “Trust but verify.” I think that was Ronald Reagan’s cold war maxim.

You give people freedom, you just check on them once in a while to see how things are going, and 99 times out of 100, they’re doing great stuff. So there is a little bit of anarchy, and you try to observe what’s going on without jumping in and telling people, “You can do this; you can’t do this other thing.”

PCM: You say one of the things you’re looking for in hiring is “emergent leadership.” What do you mean by that and how do you find it?

Bock: The conventional model of leadership is somebody who stands at the bow of the ship and says, “Onward. We’re going in this direction.” The problem is that one  person isn’t going to have the best judgment in the world in every situation, and they may be sending you in the wrong direction. If you want to retain your best people and keep them motivated, you actually have to let them all lead in some different way.

Rather than having a single person saying, “This is the way it’s going to be,” what we focus on is emergent leadership. When there’s a problem, let somebody emerge as a natural leader. Do they actually take charge? And just as importantly, do they relinquish control? Do they then let go and let somebody else step in? Those are the things we look for.

Larry [Page] and Sergey [Brin], in running Google, have done this multiple times. They could have said, “I’m going to make every decision. Here’s how it’s going to go.” But instead, most recently, they handed off the position of CEO of Google—the crown jewel of the company, the big source of revenue—and they just gave it to Sundar Pichai, who is fantastic. So they’re willing to lead and step back, lead and step back. And that’s essential because, while in conventional leadership theory, there is a leader who is the right leader who is going to lead in all situations, the reality is we all have different strengths and weaknesses, and we will be most effective as leaders in very different kinds of circumstances. There’s no one person who is the right leader all the time.

The way we screen for that, quite frankly, is pretty boring. We structured these interview questions where we basically said, “Give me an example of a time you led a team,” or “give me an example of when your leadership led to solving a problem.” And the signifiers that everyone knows about are things like: people who say “we” a lot, people who describe taking power and letting go of it, people who describe a lot of collaboration. Those people tend to do better in the interview process.

PCM: How do you answer critics who say this culture of empowerment is a luxury item that’s particular to Google?

Bock: That’s probably the most common question I get. The answer is, “It’s not at all unique to Google.” One of the cool things about writing a book is that you get to look for lots of data that either support or deny your argument. I was pleasantly surprised to see how many companies and organizations in very different circumstances choose to be high-freedom environments, and they don’t have to spend a lot of money. I talk about Wegmans, which is a Northeast grocery chain, complete opposite of Google. Family-led firm. Most people have a high school education at best. It’s regional. Their margins are 1 percent or 2 percent. But their values in terms of how they treat their people, the freedom they give their people, is a mirror image of what we do at Google.

There was a study done of two different Nike plants in Mexico, making tee shirts. One was very conventionally run. In the other, basically, the workers were told, “You all figure it out.” They doubled productivity when the workers were told, “You figure it out.”

Going back to your first question, the conventional approach is, “Well, I’m the boss, I know best. I’m going to tell people what to do. And by the way, my butt’s on the line, so I’m going to watch you very closely and make sure you deliver.” The reality is all of us hate to be managed like that. If you just get off our backs and give us some freedom, we’ll do our jobs and we’ll do great work. And that’s true in 99.9 percent of the cases. Anyone can do it.

PCM: Tell me about the response to the book so far?

Bock: It’s been surprising, and humbling, and flattering, and exciting, and a little embarrassing. The book came out last April. It’s out now in 11 languages. There’s another 10 to be published this year. Mainland Chinese just came out this last week, but World Arabic, for example, is coming out, I think, next month. So the appetite for it has been surprising. It’s kind of humbling and delightful. The critical reception was a huge relief, because I was terrified people were going to say, “This doesn’t make any sense. The math is wrong. The science doesn’t hold up.” Thanks to the analytics folks here, we dodged that bullet.

But the best thing is the emails and letters I get from people who have read it. I bump into people who say, “Hey, I got my job because I read your chapter on how to hire.” I got an email from a Pomona alumnus who’s got a law firm in Claremont. He said, “Hey, I read the book and I tried instituting spot bonuses in my company where people can give anyone a bonus. It’s been great. It’s been really cool.” So the direct feedback from people, saying, “I’m actually changing how I run my business, and people are happier,” has been amazing, and kind of surprising and delightful.

PCM: Do you have another book in mind?

Bock: I don’t know. Maybe. I think there’s a really tough problem around how to find a job. I’ve been thinking about what would be the most helpful way to help people find jobs. This book was sort of from the corporate side—if I’ve got a business or a team, how do I select people and how do I manage them?

The flip side of that is: if I’m a new grad, or if I’m out of work, or if I’m underemployed, or if I’m somebody who stepped out of the workforce for 10 years to start a family, how do I get back in? I think that’s a really hard question so I’ve been thinking about that.

Manners for the 21st Century

Etiquette sitting on a plate and silverware arrangement

Emily Post’s Etiquette By Peggy Post, Anna Post, Lizzie Post and Daniel Post Senning ’99 William Morrow, 2011 736 pages • $39.99

As the great-great-grandson of the world’s most famous expert in etiquette and a fifth-generation steward of “the family business,” Daniel Post Senning ’99 is a co-author of the 18th edition of Emily Post’s Etiquette. He and his cousins Anna and Lizzie Post are part of a new generation working to keep that classic work relevant in the 21st century.

PCM: Today the word ‘etiquette’ has an old-fashioned ring. Is that justified?

Daniel Post Senning: It’s certainly a perception that I’m used to. The Emily Post Institute is a five-generation family business. The original Emily Post was my great-great-grandmother, and she wrote the first edition of Etiquette in 1922.

If you were to pick up that book today, it would read like a historical document. It’s actually quite remarkable as that. There are people who love looking at etiquette books that have been produced throughout history. One of my favorites, Castiglione’s The Courtier, predated The Prince. Oftentimes, a good book of etiquette will tell you a lot about a culture or a time.

We are very fortunate to be part of a tradition that has continued to update that original book. It was incredibly popular in its time. They couldn’t print it fast enough. But as times changed, they found that it was absolutely necessary to revise it. It’s that process of revision that I think has really become the substance of what we do at The Emily Post Institute.

PCM: Define ‘etiquette’ for me.

DPS: We say that etiquette is a combination of manners and principles. For us, the manners are time-, location- and culture-specific. They’re the particular expectations we have of others and ourselves in a particular social situation. The principles are what we use to guide us as manners change and evolve, or to help us make choices when we’re in a new situation. For us at the Emily Post Institute, the fundamental principles for all good etiquette are consideration, respect and honesty.

Here’s an Emily Post quote for you, “Any time two people come together and their lives affect one another, you have etiquette.” Etiquette is not some rigid code of manners. It’s simply how persons’ lives touch one another. Any time you have people interacting, you’ve got social expectations.

PCM: So how do you become an expert on etiquette? Is it something you just absorb?

DPS: I never thought a liberal arts education would prepare me so well for the work that I do. Being someone who writes about etiquette, researches about etiquette, teaches about etiquette, I find myself drawing from so many disciplines and so many skill sets. When I’m teaching and I’m presenting, my background in dance and the performing arts comes out. When I’m doing research, my background in critical inquiry comes out. When I’m assessing a new study that we’re getting, and I’m looking at data that’s come in from our survey partners, my background in microbiology and having the ability to look at data sets come into play.

Let me tell you a personal story. I was living in Claremont, working with the Laurie Cameron Company out of the Pomona College Dance Department, when I first started working for Emily Post. At the time, I was answering questions via email. My cousins and I cut our teeth on those emails. We would get batches of questions. We’d go through the books. When there was a particular question that had a historical precedent—questions about how you use formal titles or orders of introduction or protocol and courtesy around weddings—oftentimes we would refer to the book and find an answer that was pretty concrete.

Other times, there are relationship situations that people are trying to resolve, and that framework of consideration, respect and honesty comes into play. You ask yourself: Is the advice that I’m giving considerate? Is it taking into account all the people who are involved? Is it respectful? Is it recognizing their worth and their value? Is it honest? Is it something I can do with a sense of integrity and sincerity? It’s really a pretty powerful framework to give advice from.

PCM: How much of etiquette is timeless and how much do you believe is bound to the times?

DPS: Our whole approach is that etiquette is a moving, living, breathing thing. It changes and evolves all the time. That’s why the book is currently in its 18th edition. It’s never been out of print, and we think that’s really important. That’s why it’s important to continue to update it, because it is a moving target. If it were to ossify, it would lose its meaning very quickly.

When you look at the 1922 edition of Etiquette and the 18th edition of Etiquette, there’s some material that looks remarkably similar. You can probably guess that the way my great-great-grandmother described using a knife and fork is very similar to the way I would describe that today. Manners around how we share food and how we eat change relatively slowly. Those are cultural expectations that are very firm. The ones that we see changing the most rapidly are manners around communication.

PCM: So, do you have etiquette suggestions for Twitter?

DPS: We absolutely do. The framework that we use is relationships. When you’re assessing behaviors around new communication technology, you use the relationship as your guide. My cousin Anna’s really good at this. When she’s presenting, she’ll take her phone, hold it up and say, “This is my phone. It’s the newest, the latest, the greatest. It’s amazing. I can do incredible things with it. It’s not rude. It’s not polite. It’s how I use it that matters.” If you think about the relationships that are being impacted and affected, it helps you make good choices in those environments.

PCM: Still, there’s a lot of rudeness out there in cyberspace. Do you think this is a particularly bad-mannered period in history?

DPS: Sometimes we hear from people, “Oh, there are no manners today; manners are in a state of decline.” One of the nice things about having a generational perspective on this work is that every generation perceives that to be true, witnesses the changes that occur over time and thinks that the state of manners are in decline.

Like so many things in life, I really think of it as a pendulum. I think that people challenge and push the boundaries, and then there’s a response. New structures come into being. I think the generation that had the most difficult time with this was my parents’ generation, and even my grandmother, who was writing in the late ’60s and early ’70s. You had a generation that was intentionally trying to deconstruct the social order at that time.

I don’t think that happens in the same way right now. Quite the contrary, I think we might be in a time where, because there is so much choice, because we do live in an increasingly casual and informal world, people are looking for information to help them make choices in that environment.

PCM: You said it’s mostly about relationships. But a lot of modern communication is more like broadcasting. Emily Post didn’t have to worry about the etiquette of announcing one’s foibles to seven billion people around the world.

DPS: Absolutely, but here, too, there are lessons to be learned from the past. When I teach conversation skills, I’ll teach three tiers to a conversation. Tier one is safe territory—sports, the weather, pop culture, local celebrities, what you had for breakfast that morning. Tier two is potentially controversial. People have different and valid opinions about these topics. They were not table talk. They were reserved for private conversation—religion, politics, dating, your love life. The third tier, the most intimate, is family and finance. You don’t ask probing questions or offer too much information unless someone has already opened the door to that in some way.

Those rules for conversation around a dinner table or in the workplace function very well for the online space, where you’re talking about a much bigger conversation, but one where a sense of discretion and propriety are really important.

One of the immediate associations people often have with etiquette is that it’s common sense or that it’s the Golden Rule. It’s treating other people the way you’d want to be treated. You hear that a lot. I like to emphasize the Platinum Rule these days, the evolution of the Golden Rule. In an increasingly diverse and complex world, it’s really important to treat other people the way they would want to be treated. It’s no longer enough to go around applying your own standard to everybody that you meet. You need to make an effort also to take into account the different standards that different people have. That’s a challenge for all of us to continue to push ourselves to be aware of not just our own perspective, but that of others as well.

PCM: So what’s the future of etiquette?

DPS: Sometimes people ask me, “What would success look like in this business?” and I say, “If I can be a steward for this tradition, if I can hand it off to the sixth generation, I’ll absolutely consider that a success.”

We’re approaching the hundredth anniversary of the original publishing of Etiquette. The 20th edition will be out in 2022. They stopped, as you know, publishing Encyclopedia Britannica a couple of years ago. Being in the publishing industry, particularly publishing reference books, is a really challenging thing.

One of the challenges for our generation has been figuring out how to not just continue to evolve our content, but also to continue to find new mediums for it. The vehicle that I most like to promote these days is a podcast that I’m doing with my cousin Lizzie called Awesome Etiquette. It’s produced by American Public Media, the folks that do Marketplace, and Prairie Home Companion, and Splendid Table. It’s a Q and A show, kind of a Car Talk of etiquette.

To me, Emily was also a radio star. She was a lifestyle personality who was recognizable across America. The return of Emily Post to radio, I think, is a really big deal for us.

PCM: But is the printed book still the core of the business, or is it becoming less important?

DPS: It’s the backbone of what we do. There have been other etiquette experts who have done amazing work. A contemporary of Emily’s, Amy Vanderbilt, produced an amazing book. Letitia Baldrige in the 1960s, the Kennedy White House social secretary—her book is also very good.

Emily Post’s Etiquette is unique in the fact that we are a reference book that has continued to change and evolve, and has been in print for over 90 years now. There is no replacing that. We sometimes call ourselves a social barometer. In figuring out which manners have lost their utility and have gone out of fashion and which are emerging and coming into being, the process of editing and rewriting that book every five to seven years is substantively the most important work that we do.

Who Decides Who’s a Terrorist?

Radicals, Revolutionaries, and Terrorists cover

Radicals, Revolutionaries, and Terrorists
By Colin J. Beck
Polity, 2015 / 208 pages / $22.95

Pomona College Professor of Sociology Colin Beck says the genesis of his recently released book, Radicals, Revolutionaries, and Terrorists, can be traced back to a student’s question during his course of the same name. “I’m just wondering why some groups get labeled as terrorists and others don’t?” asked Emily Miner ’12, an English major who was a sophomore at the time.

An excellent question, as there had been no large-scale case studies on how those designations were made, says Beck. So he, in collaboration with Miner over the course of two years, looked at organizations listed as terrorist groups by the U.S. and the European Union, and then compared it to a dataset on terrorist events that occurred.

Policymakers and those responsible for the designation of “terrorist,” seize on certain markers, Beck says. Beck and Miner couldn’t find clear geopolitical interests at play, but they did find that the labels weren’t given based on activity. Threat markers that landed groups on the terrorist list included whether they attack airplanes or U.S. and E.U. allies, and whether they are Islamic or not—just by virtue of ideology, not whether they had necessarily engaged in many or high-profile terrorist acts.

“What I concluded was that this is basically done in an ad hoc fashion. There’s not a shadowy cabal of government experts sitting around with lots of information,” says Beck, who calls that finding astounding.

“Looking through the terrorism lists, my sense was that most of the groups you’d want to designate are on there. But there’s also a number who really don’t make sense to receive sanctions when other similarly sized active organizations do not. Basically, it appears to be the irrationality of using markers—such as whether a group attacks airplanes or is an Islamist organization—that drives the results at the margins,” Beck says.

Beck believes this calls into question many of the justifications for the continuing “War on Terror.” This focus on a few markers that signal terrorism—especially the post-9/11 focus on Islamist organizations—suggests that governments are not well equipped to perceive and respond to emerging threats, he says. “The Islamic State was quite downplayed during its initial formation, as was Boko Haram, etc. Like in matters of grand military strategy, it seems that governments are always preparing to fight the last war rather than the next one,” says Beck.

Beck and Miner wrote a paper about their findings, which was published in the journal Social Forces. Miner, who is now an English teacher in Los Angeles, says of her work with Beck, “Researching together was an amazing opportunity; even though I felt vastly underqualified in comparison, Colin very deliberately involved me in every step of the process, and the study and paper felt completely collaborative. I learned a lot about the different pieces of sociological research, from data collection to analysis to publication,” she says.

So how do you know who’s a terrorist? Beck points to three aspects that are key to making the designation: First, whether or not the perpetrator is a legitimate wielder of violence—per international norms, governments are the only entities permitted to use violence, and so violent non-governmental actors are usually illegitimate, says Beck. Two, whether their violent action is routine or not routine; terrorism is non-routine violence, not actions during wartime. Finally, who is the intended target of the action? “If you just want to hurt the person, that’s murder, that’s not terrorism.”

In Beck’s “Radicals, Revolutionaries and Terrorists” course, students study groups and personalities from Che Guevara to Al Qaeda to Weather Underground. This semester, Beck will include ISIS and the Arab Spring in the curriculum. Beck says the class discussions and feedback from students gathered over the years were integral to the development of his book. “They were the first audience as well as the inspiration,” says Beck.

In his book—which critics have called “sweeping and powerful”—Beck examines eight questions about radicalism, including its origins, dynamics and outcomes. He points out that terrorism is not a new phenomenon. There was a wave of terrorist activity around the world starting in the late 19th century through World War I, when more heads of state were assassinated than at any other time in history, he says. Then as now, there were sharp increases in telecommunications technology and international trade, ups and downs in global economic cycles and demographic pressures, says Beck.

Beck says the impact of globalization is one factor that sets our current era apart from past ones. “Globalization gives movements a stage and a target. International connectivity makes it more likely that contention in one place will become contention in another,” he says.

ISIS is a fascinating case, says Beck, and its rise is no surprise, as it developed in ungoverned spaces left by the American invasion of Iraq and the Syrian civil war. They are here to stay for the near term, he says, but in the long term, “when radical groups tend to seize power, they tend to either do themselves in by becoming either more radical or moderate over time.”

Beck hesitates to make predictions, but he says the question is whether ISIS will change as other revolutionary movements have over time, like the Tamil Tigers or Hezbollah or Hamas. He says ISIS’s endgame is still unclear and he questions what their objectives are, despite their stated aims.

“What is important is to look behind their actions,” says Beck, “because the first wisdom of sociology is that things are not what they seem.”

Bookmarks

Working Through the Past Labor and Authoritarian Legacies in Comparative Perspective coverWorking Through the Past
Labor and Authoritarian Legacies in Comparative Perspective

Coedited by Teri L. Caraway ’89 with Maria Lorena Cook and Stephen Crowley, this collection of essays examines the clash of labor movements and authoritarian governments. ILR Press, 2015 / 296 pages / $27.95

 


Global Families A History of Asian International Adoption in America cover
Global Families
A History of Asian International Adoption in America

Catherine Ceniza Choy ’91 looks at the complex history and impact of Asian international adoption in the United States. NYU Press / 244 pages / $25.00

 


Straights Heterosexuality in Post-Closeted Culture cover


Straights
Heterosexuality in Post-Closeted Culture

James Joseph Dean ’97 explores how straight Americans make sense of their sexual and gendered selves in a time of dramatic change in societal attitudes. NYU Press, 2014 / 320 pages / $26.00

 


 Hitler’s Money Trail How He Aquired It, How He Squandered It cover
Hitler’s Money Trail
How He Aquired It, How He Squandered It

David Green ’58 fills a gap in 20th-century history by investigating the financing of Adolf Hitler’s dramatic makeover of the German economy and war machine.CreateSpace Independent Publishing Platform, 2015 / 294 pages / $16.95

 


Two Women Against the Wind A Tierre del Fuego Bicycling Adventure cover


Two Women Against the Wind
A Tierre del Fuego Bicycling Adventure

Réanne Hemingway-Douglass ’63 recounts her 300-mile bicycle journey across the southern tip of South America, one of the most remote and beautiful regions on the planet. Cave Art Press, 2015 / 130 pages / $12.95

 


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Faust, Parts I and II

This curatorial version of Johann Wolfgang von Goethe’s masterwork, intended to bring the tragedy back to the theatre, was translated into English by Douglas Langworthy ’80 and trims the 21-hour work to only six. Richer Resources Publications, 2015 / 247 pages / $18.95

 


Supporting the Dream High School-College Partnerships for College and Career Readiness cover
Supporting the Dream
High School-College Partnerships for College and Career Readiness

Charis McGaughy ’91 and Andrea Venezia ’91 offer educators a guide to cross-system partnerships to support college-bound students. Corwin, 2015 / 152 pages / $28.95

 



Frederick Law Olmstead
Plans and Views of Public ParksFrederick Law Olmstead Plans and Views of Public Parks cover

Coedited by Lauren Meier ’79 with Charles E. Beveridge and Irene Mills, this lavishly illustrated volume reveals Olmstead’s design concepts for more than 70 park projects. Johns Hopkins University Press, 2015 / 448 pages / $74.95

 


Driving Hungry A Memoir cover


Driving Hungry
A Memoir

The author of the cult blog “Taxi Gourmet,” Layne Mosler ’96 takes her readers on a delicious tour from the back seat of taxis in Buenos Aires, New York and Berlin. Pantheon, 2015 / 320 pages / $24.95

 



Southern California Mountain CountrySouthern California Mountain CountryPCMfall2015_Page_24_Image_0011 Places John Muir Walked and Places He Would Have Loved to Know cover
Places John Muir Walked and Places He Would Have Loved to Know

Photographer Glenn Pascall ’64 provides a delightful visual tour of the high country of Southern California, using the words of John Muir to tie the photography together. Sierra Club Angeles Chapter 2015 / 106 pages / $24.99

 



Interstellar CinderellaInterstellar Cinderella cover

This futuristic retelling of the classic tale, in a new picture book written by Deborah Underwood ’83 and illustrated by Meg Hunt, gives Cinderella a fairy godrobot and an unladylike knack for interstellar mechanics. Chronicle Books, 2015 / 40 pages / $16.99

 


On Betrayal cover
On Betrayal

In his second book and first novel, Reuben Vaisman-Tzachor ’88 offers an intricately woven tale of betrayal and redemption spanning generations, places, cultures and languages. CBH Books, 2015 / 266 pages / $24.99

 


 Impunity, Human Rights, and Democracy Chile and Argentina, 1990-2005 cover


Impunity, Human Rights, and Democracy
Chile and Argentina, 1990-2005

Thomas Wright ’63 traces a triumph for human rights—the erosion and collapse of the impunity of former repressors in Chile and Argentina. University of Texas Press, 2014 / 206 pages / $55.00

 


Ideas With Consequences The Federalist Society and the Conservative Counterrevolution cover
Ideas With Consequences
The Federalist Society and the Conservative Counterrevolution

Assistant Professor of Politics Amanda Hollis-Brusky shows how a network of lawyers, judges, scholars and activists worked successfully to push American constitutional law to the right. Oxford University Press, 2015 / 264 pages / $29.95

 


From Trafficking to Terror Constructing a Global Social Problem cover
From Trafficking to Terror
Constructing a Global Social Problem

Associate Professor of Anthropology Pardis Mahdavi challenges the anti-Muslim panic surrounding two socially constructed conflicts, the “war on terrorism” and the “war on trafficking.” Routledge, 2013 / 106 pages / $18.42

Bookmarks (PCM Summer 2015)

PCM-summer2015-web3_Page_24_Image_0003The Templars, the Witch, and the Wild Irish
Vengeance and Heresy in Medieval Ireland
In a detailed case study of witchcraft and heresy, based on Celtic sources, Maeve Brigid Callan ’92 examines the competing forces that guided Irish history during the story 14th century. Cornell University Press 2014/ 304 pages / $46.00


PCM-summer2015-web3_Page_24_Image_0002Downstream
A Witherston Murder Mystery
In her 18th book and first novel, Betty Jean Craige ’68, professor emerita at the University of Georgia, folds a potent environmental message into a timely and down-home who-dunit that promises to be the first in a series. Black Opal Books 2014 / 318 pages /$12.99


PCM-summer2015-web3_Page_24_Image_0004Exploring the Salish Sea
An Artist’s View
Réanne Hemingway Douglass ’63and her husband,Don Douglass, cele-brate the beautyand ecological diversity of the inlandsea of Washingtonstate and BritishColombia in a textwritten to accompany the artwork of Margy Gates. Cave Art Press 2014 / 104 pages/ $10.95


PCM-summer2015-web3_Page_24_Image_0006More Studies in Ethnomethodology
Kenneth Liberman ’70 introduces his readers to this sociological approach rooted in phenomenology, with a focus on understanding unspoken rules people use to create order in unstructured situations, from game-playing to map-reading. SUNY Press 2014 / 312 pages / $26.95


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Behind the Mask
Embrace Risk and Dare to Be Better
Donald F. Hastings ’51, with daughter and co-author Leslie Anne Hastings, offers a memoir of his career as CEO of Lincoln Electric Company that is full of shrewd business wisdom and inspiring, outside-the-box ideas. XLibris 2014 / 210 pages / $16.51

 


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The Wood of Green
Poems, Stories, and Studies
Alan Lindgren ’86 offers a collection that varies in style—poetry, fiction and philosophical essays—and in language—poems in English, German and Spanish and stories in English and in German, with English translations. Sun Sings Publications 2014 / 558 pages / $18.95

 


PCM-summer2015-web3_Page_24_Image_0008Tokens on the Table (A Tip is Not Enough) and Contrary Mary (All in Good Time)
In this double book, J. Cris Miller ’59 offers a romance set in the 1870s in New Mexico and a mystery set in the Illinois/Indiana casinos of the 1990s. Each is the first in a planned series. JCMA 2002 / 500 pages / $11.95

 


PCM-summer2015-web3_Page_24_Image_0007Soundtracks of Asian America
Navigating Race through Musical Performance
Grace Wang ’95 considers the experiences of Asian Americans in Western classical and popular music, as well as “Mandopop,” to explore how they use music to construct narratives of self, race, class and belonging. Duke University Press 2015 / 272 pages / $23.95

 

Preston Versus Amazon

Douglas Preston ’78

preston-versus-amazonTHE WORDS THAT galvanized a thousand authors to speak out against a powerful corporate retailer were written along a dirt road, in an 8-by-10 shack, by a wispy-haired, self-described “wimp.”

This past year Amazon spent many months in testy negotiations with Hachette, the fourth-largest book publisher in the U.S. When no agreement had been reached by May, Amazon began delaying shipment of Hachette books, shutting down pre-orders, and even removing the publisher’s titles from its all-important recommendation algorithms.

Such gestures aren’t trivial—when the entity responsible for selling 40 percent of America’s printed books makes yours difficult to buy, sales drop.

Sitting here on the deck of his spacious summer house overlooking Maine’s pristine Muscongus Bay, thriller writer Douglas Preston ’78 clearly isn’t worried for his own livelihood. He’s published more than a dozen best-sellers and cultivated a devout following that will find him with or without Amazon.

But what keeps him up at night—and what spurred him to write 500 words that put his name in the headlines and a sizable thorn in Amazon’s side—is thinking about all the young authors that he says have been “held hostage in the middle of a back-room deal between two big corporations.”

In June, Preston penned an informal letter about Amazon’s actions, with the idea that a few writers might co-sign. After famous friends like Stephen King and Nora Roberts started spreading the word, the letter went viral, and within a matter of days more than 900 of his peers had gotten on-board and joined the group that Preston had dubbed “Authors United.”

It wasn’t a completely united front—a vocal contingent of self-published authors posted lengthy screeds online calling him a “one-percenter,” a “pinhead” and worse, while Amazon reps dismissed him in the press as “entitled” and “an opportunist.” When Amazon found out that he planned to publish his letter as a full-page ad in The New York Times, the company’s head of e-books tracked down his phone number and called to issue veiled threats and try to stop him.

Preston shrugs when he reflects on how the situation escalated and how he, improbably, became the face behind a movement that he never set out to lead.

“I’ve never been much of an activist about these things,” he says. “But [Amazon’s tactics] felt like an act of betrayal. We writers helped a struggling start-up become one of the world’s largest companies, and this is how they repay us?”

 

Amazon’s path to global dominance hasn’t come without making some enemies. CEO Jeff Bezos has internally referred to his team’s business strategy as “the Gazelle Project,” in that Amazon approaches publishers “the way a cheetah would pursue a sickly gazelle.”

The Hachette dispute is far from Amazon’s first: in 2010 it deleted the “buy” option for all MacMillan books, which quickly forced the publisher to cave in during negotiations. The company often paints publishing houses as middlemen and gatekeepers—relics from another era whose skills at distribution and publicity have been rendered moot by instant downloads and viral word-of-mouth.

Many self-published authors agree. Sci-fi writer Hugh Howey has collected more than 8,000 signatures for a Change.org petition arguing that companies like Hachette are “resisting technology” rather than adapting to the changing times.

Preston, naturally, begs to differ. He sees publishers as vital curators, editors and investors, and believes that the biggest challenge for Authors United is, ironically enough, telling the right stories.

Here’s his: it’s 1978, and he’s a fresh-faced college grad creating communications content for the American Museum of Natural History. The job pays peanuts but lets him explore all of the museum’s hidden treasures, from majestic butterfly exhibits to a hair-raising “dinosaur graveyard” in the basement.

A few years into the gig, he gives a tour to an editor named Lincoln Child, who suggests that he pull his anecdotes into a book.

While novels can often be cobbled together on nights and weekends, Preston’s journalistic writing would require some heavy daytime reporting. As a first-time author, Preston isn’t in a position to drop everything to write, but his publisher St. Martin’s Press gives him an advance of $7,200 that lets him take six months off from his job.

“Without that cash, there’d be no first book and I might not even be doing this for a living right now,” he says.

The experience made Preston recognize the importance of publishers as venture capitalists for ideas—a tradition that, in a sense, extends back to the Renaissance, when royal families like the Medicis funded artwork by Michelangelo and Sandro Botticelli.

“These publishers supported me when I was unknown and believed in me enough to keep releasing my books even when the first few didn’t sell,” says Preston, who’s been with Hachette for 20 years. “What’s lost in the narrative is that, if authors couldn’t get advances, an awful lot of extremely important books wouldn’t get written.”

 

As with most business disputes, Amazon and Hachette’s boils down to dollar signs. Their main disagreement has revolved around e-books, which now make up almost a third of the market. Currently 30 percent of each e-book’s revenues go to Amazon, and 70 percent go to Hachette, which then carves out a cut for the author (usually 10 to 15 percent). While nobody knows exactly what was happening behind closed doors during negotiations, Amazon was reportedly pressing for 50 percent of revenues.

What’s also at stake are e-book prices themselves. Amazon has famously been selling many e-books at a loss, and says that prices above $9.99 hurt overall sales. Hachette, meanwhile, has been reluctant to set a precedent for lower prices that might cannibalize hardcover sales.

Preston says he has no particular problems with $10 e-books, but at the same time is flummoxed by the animosity leveled at authors whose books are being sold for a few dollars more.

“Some people have said e-books should be cheaper because they’re ‘just words,’ but then why isn’t anybody out picketing the makers of ‘Grand Theft Auto’ for charging $65 for a video game that’s ‘just electrons?’” he asks. “It devalues all the work that goes into the creative process. Is every book really worth just $9.99 to you?”

Amazon has likened e-books to paperbacks, another technological advance that lowered literature’s costs but also allowed for its increased availability. Many authors would counter that the Amazon-driven trend toward lower and lower e-book prices threatens the long-term viability of the entire profession.

“Amazon is doing the same thing Spotify is doing—treating creative content as though it were a commodity, like a TV set or a vacuum,” Preston says. “They’ve spurred a massive price devaluation of books that’s caused consumers to expect artificially low prices—and the net result is that it’s now exceedingly difficult for young authors to make a living.”

 

It’s not just first-time authors who’ve felt the pinch, which is why many authors were wary about signing a letter like Preston’s that would pit them against such a massive retail juggernaut. Novelist Lucy Ferriss ’75 was gung-ho about Authors United last summer, but as the publication date of her next book approached, she started reflecting on the wide reach of Amazon, which owns both the review site Goodreads and Audible (the seller of the majority of the world’s audiobooks).

“It becomes much more real when your own sales are tied into it,” Ferriss says. “It’s startling to realize how much of my personal investment as an author is caught up in getting good results with Amazon.”

Despite her reservations, she’s stayed on-board—in no small part because of Preston’s dedication. She recalls that when he and his brother Richard ’76 (a fellow writer) joined Pomona’s literary magazine Passwords, it only took a matter of weeks for her team of editors to voluntarily hand over control.

“They were impeccably organized, they had goals, and we were hopelessly incompetent,” she says with a laugh. “With Authors United, it doesn’t surprise me that Doug’s been able to essentially herd an army of feral cats. Once he decides to get something done, he does it.”

Since the initial letter, Authors United tried to reach out directly to members of the Amazon Board, with no luck. Preston was also approached by a team of prestigious pro bono lawyers who will be submitting a formal brief for the Department of Justice that outlines Amazon’s antitrust violations. He hopes it will encourage, if not an actual lawsuit, then at least more transparency on the part of retailers and publishers’ business dealings.

“Amazon makes most publishers sign non-disclosure agreements, such that we don’t even know what’s going on with these contracts,” he says. “What’s the nature of these relationships, and what is Amazon asking for? The DOJ has to bring this all out in the open so the American people can look at the facts for themselves.”

 

When I met with Preston on a crisp autumn morning in October, he sounded frustrated and a tad overwhelmed. He was promoting the publication of his third novel of 2014, gearing up for a book fair in United Arab Emirates, working on the next installment in his popular “Pendergast” series, and fielding phone calls from journalists about the ongoing publishing feud.

“Truth be told, I’m sick and tired of the situation, and would love to get rid of Authors United and go back to writing books,” he told me then.

Less than a month later, Hachette and Amazon reached a deal that made Hachette responsible for setting e-book prices, but also gave Amazon the opportunity to offer “specific financial incentives for Hachette to deliver lower prices.”

Preston views the resolution as just the end of one battle in a larger war for writers, publishers and retailers. Despite the tedious and thankless nature of his role, he says he takes comfort in the fact that his efforts have put a spotlight on the changing landscape of his industry—and the tricky economics that come with being an author in the digital age.

“If nothing else, it’s reassuring to look at the list of folks who’ve signed the letter and see everyone from cookbook authors and sci-fi writers to poets and Nobel laureates,” he says. “I’ve been in this industry long enough to know that it’s rare to get writers to agree on anything.”

 

Bookmarks

Axioms to Grind & Rhyme and Punishment

rhyme-and-punishment

These posthumously published tomes by Richard Armour ’27 were edited by his son, Geoff Armour ’63. Axioms to Grind includes 900 of Armour’s famed aphorisms. Rhyme and Punishment is his autobiography.

Phoenix Publishing Group 2012 / 225 pages / $14.95axioms-to-grind

Phoenix Publishing Group 2013 / 122 pages / $14.95

 

Quest

In a visually stunning  sequel to his Caldecott Honor-winning picture book Jourquestney, Aaron Becker ’96 offers the second installment in an intended trilogy of brightly colored fantasy adventures without words.

Candlewick 2014 / 40 pages / $15.99

 

Clavichord for Beginners

calvichordJoan Benson ’46, a champion of the clavichord in the modern world, offers a method book for practitioners and enthusiasts alike, including a master class DVD and a CD of Benson performing.

Indiana University Press 2014 / 144 pages / $50.00

 

The Shelburne Escape Line

the-shelburne-escape-lineReanne Hemingway-Douglass ’63 tells the little-known World War II story of an escape route that the French Resistance used to rescue Allied airmen shot down over France.

Cave Art Press 2014 / 104 pages / $18.95

 

 

Plato’s Rivalry with Medicine

A Struggle and Its Dissolutionplato

Susan Levin ’84, professor of philosophy at Smith College, examines the famous philosopher’s evolving engagement with the subject of medicine and argues that his works have much to offer in the world of bioethics.

Oxford University Press 2014 / 320 pages / $65.00

 

Fractured Legacy

In his sixth novel, Charles Neff ’54 revisits the Pacific Northwest, where  a fractured-legacyclash between an old family legacy, tribal land rights, and a marriage in trouble results in a suspicious death, threatening the lives of those who try to solve it.

Bennett & Hastings Publishing 2014 / 276 pages / $14.95

 

Sky Blue Stone

The Turquoise Trade in World Historysky-blue-stone

Assistant Professor of History Arash Khazeni examines the origins, trade, and circulation of turquoise in the history of Islamic Eurasia and global encounters between empire and nature.

University of California Press 2014 / 216 pages / $29.95

 

Citizen

An American Lyric

citizenA National Book Award finalist, Professor of English Claudia Rankine’s meditation on race recounts the racial aggressions of daily life in America in a progression of revealing vignettes.

Graywolf Press 2014 / 160 pages / $20.00

Acclaimed authors have new books out in India

Two of Pomona College’s most prominent alumni authors, Vikram Chandra ’84 and Ved Mehta ’56, have new books out in India.

chandracover1The latest from Chandra, author of the bestseller Sacred Games, is Mirrored Mind: My Life in Letter and Code, which explores computer coding and novel writing and the connections and trajectories of the seemingly opposing methods of expression.

Mirrored Mind will be released in the U.S. in September as Geek Sublime: Writing Fiction, Coding Software. Chandra, who has spent years as a computer analyst and years as an acclaimed fiction writer, creates a work described by the publisher as “part literary theory, part tech story, and part memoir.” The book ranges from discussions of the Silicon Valley coding culture to an analysis of the writings of the fourth century Sanskrit grammarian Panini to an examination of his own relationship to Western literature.

The Telegraph (U.K.) called it “a delight to read and never prescriptive… a thought-provoking set of linked essays that are part memoir, part analysis of geeks, part aesthetic treatise.” Meanwhile, Chandra’s bestseller Sacred Games may become a TV series.

mehtacover1Ved Mehta ’56, the author of 27 books and many articles, has released The Essential Ved Mehta. The book contains excerpts from almost all of his nonfiction writings, beginning with his first novel Face to Face, published in 1957. Mehta was a staff writer at the New Yorker from 1960 to 1993, writing prolifically during his tenure. The Essential Ved Mehta contains Mehta’s published pieces that include his many writings on India and politics, as well as family stories and personal memoirs that delve into living with blindness since the age of 4.

Mehta also offers personal commentary that he wrote specifically for this collection as a reflection on each piece. In an interview with WWD, the author “says that he feels that the U.S. and India have equal weight in his consciousness, and that he thinks of himself as belonging to neither of the countries as a writer. Rather, he’s a ‘rootless writer,’ he says, adding that good writing should not be limited by geography.”

Both The Essential Ved Medhta and Mirrored Mind are published by Penguin India.

Aaron Becker ’96 enchants kids and critics with his richly-illustrated Journey

waterfall1

Copyright © 2013 by Aaron Becker. Reproduced by permission of the publisher, Candlewick Press, Somerville, MA.

As a boy growing up in Baltimore, Aaron Becker ’96 knew a trick: when he drew pictures, he became all-powerful. “Drawing was a way of making sense of what life was about,” Becker says, “On a piece of paper I could make all the rules that I wanted to.”

 This year, with the release of his debut children’s book, Journey, Becker has created a world that invites its audience to follow the spirit of that child of years ago. Journey features a girl who uses a magical pen to slip from her distracted family to a rich world of her own timbre. With not a single word of text, Journey unfolds over 40 pages of captivating illustrations, detailed but not busy.

The book has won widespread positive notice. Amazon included it among its “Best Books” for young readers in summer 2013 while the New York Times called it a “masterwork.” School Library Journal placed the book on its list of contenders for the Caldecott Medal, the most notable award for picture books.

Comparisons to the 1955 classic Harold and the Purple Crayon have been numerous. People Magazine, for example, called Becker’s work “a descendant” of the earlier book. But Becker says that it was not until he completed Journey that he sat down with a copy of its predecessor—and was startled by the similarities. After mentioning a few of the plot parallels, he jokes, “Obviously I read the book when I was 3 and it entered my subconscious.” Becker feels he owes a greater debt to someone like Bill Watterson, creator of the popular comic Calvin and Hobbes, both for the quality of Watterson’s art and for his ability to authentically evoke childhood.

Becker eyed the possibility of writing a children’s book for years, but his path toward the goal was indirect. “I never had an art class,” he says of his K-12 education. He did briefly try one out in sixth grade, but found the approach was rote. Having drifted away in his teens from his artistic interests, Becker arrived at Pomona with a plan to study the Japanese language and Pacific Rim politics. When that desire dimmed, he considered designing his own major before settling on media studies, a newly offered concentration. His
coursework led him to renew his interest in the visual arts.

After Pomona, Becker settled in the San Francisco Bay Area with a job in web design. Still, he felt unready to sink into a desk job for the long haul. He left his position to travel and work with kids as a camp counselor. Next he decided on a further leap of faith: he would invest in classes at the Art Center College of Design in Pasadena, Calif., a move that paid off when it led to a job as a concept designer in the film industry. His work on such films as The Polar Express and Cars offered him artistic challenges and the opportunity to design for a children’s audience.

The moniker “kid at heart” is an apt one for Becker, who describes himself as a happy-go-lucky child who became a young man determined not to take life too seriously. Friend Aaron Rhodes PI ’97 says, “Aaron’s always had a playful side, and a very creative, active imagination. He’s never lost the ability to connect with his inner child.”

Becker has never been one to let life grow too routine. He and wife Darci Palmquist ’96 moved from California to the town of Amherst, Mass., in their mid-30s with plans to buy a house and start a family while telecommuting to their jobs back on the West Coast. When his company folded, Becker found himself the father of an infant daughter, living where he wanted to be—but with no job. That’s when he turned to children’s literature. It was a natural fit.

“Children are not jaded,” he says. “I’m not a jaded person. I don’t like cynicism.” He goes on: “I get that part of being a human being, when you’re young. The world can be scary, and it can be adventurous, but it’s something to be explored and something to find some wonder inside of. I think that wonder and enchantment are very much things that belong to the realm of childhood and children’s books. It’s its own emotion—wonder.”

In an online posting, he recounts how reading to his daughter reminded him of the comfort he gained as a boy from the pages of a book. It was not so much the story, but the color of the pages, the characteristic hue in the pictures. “Certainly, the experience of a good children’s book is far more interesting for kids than for adults who quickly assign meaning, judgment and structure,” he writes. “As kids, it can all just float and mingle.”

Becker is pleased with his publisher’s decision not to pursue an electronic version of the book. “Even on a big computer screen you don’t really see everything that’s going on,” he says. “The book is meant to be held. The other thing a physical book does is it brings the child toward the book as opposed to the book coming toward the child.”

Becker is far from a technophobe, however. He makes frequent use of software to create digital images of three-dimensional scenes that can be rotated and manipulated like a physical model before being brought to life by hand with watercolor and ink.

Journey, which landed on the New York Times bestseller list for picture books, is the first installment in a three-part collection. The second book, an extension of the dreamscape developed in the first, is completed and due out next year. Another project in the works features new characters set amid a “pirates and knights” tableau. Determined to make this stick—“failure is not an option,” he says, in a rare gritty departure from his usual buoyant manner—Becker is also learning the ropes of marketing and promotion. He secured a spot as the “Artist of the Month” at the Amherst gallery Hope and Feathers this fall. Becker is “elated” at the warm welcome his work has received. It’s been a journey in itself, one that began with a boy and pages of drawings, and a drive to map his own route. “I think that’s the lure for learning how to draw better,” he says. “I don’t want to learn how to draw a house, I want to draw the house I want to live in.”

Sagehen surprise in Lethem’s new book; Pynchon’s latest tome mentions Pomona, too

dissident1Though it is set in Queens, Pomona College Professor Jonathan Lethem’s latest novel, Dissident Gardens, contains a fun little nod to his SoCal college home. Deep in the novel about “three generations of All-American radicals,” as Lethem is unspooling a bit of background about purist music teacher Harris Murphy, we learn that Murphy was part of the short-lived duo which contributed one song to the anthology LP Live at the Sagehen Cafe.

For those who are decades away from campus life, the Sagehen Cafe is the sitdown eatery in the Smith Campus Center, adjacent to the Coop Fountain.

Lethem says it is the only Pomona allusion he dropped into the book (available Sept. 10), but he did pass along the news that Thomas Pynchon’s new novel, Bleeding Edge (available Sept. 17), also set in New York, contains a brief reference to Pomona College in its first few pages.

Perhaps it is no surprise that Pomona was recently named to Flavorwire’s list of the most literary colleges …

More from the magazine about Jonathan Lethem, Pomona’s Roy Edward Disney ’51 Professor in Creative Writing.